Call Switching
Rolls over incoming calls from one operator or department to another, or to any other extension, on-the-fly and in real time.

Call Tracking Online
Connect with your customers directly from your website, using automated, interactive technologies such as click-to-call and form-to-phone, delivering qualified leads to the right salespersons.

Track Other Media
CallinDEX™ was designed for much more than just website use. Indeed, it can track phone numbers that are displayed anywhere. These might include: printed in newspaper ads and phone directories, in television and radio commercials, and even phone numbers displayed on billboards. No middleman is involved in these calls - they transfer directly to your dealership - and the conversations tracked and reported. The results of the calls are then recorded and archived.

Superior Call Analysis And Reporting Features
Data, such as call length, agent-spoken-with, names, numbers, and results are extracted and aggregated into a variety of customizable report formats for your review. Viewed online via our password-protected web application or shared with others, these reports can aid you in evaluating your sales force for enhanced CSI ranking. Conversations can be electronically monitored and recorded, while detail- and geographical records of phone-in sales leads are collated and archived. CallinDEX™ easily integrates with most CRM applications.

WHAT MAKES OUR PRODUCTS DIFFERENT?

CallinDEX™
• Gives your online business development center operator the means by which to seamlessly switch calls on the fly.
• Delivers detailed metrics, powerful analytics, and customizable reports that you can use to evaluate how your sales force is doing.
• Tracks, aggregates, and compares metrics from other media channels to help you optimize your marketing efforts.
• Gives your OBDC the ability to instantly change trackable online phone numbers to more closely monitor marketing efficiencies.