“Serve customers who visit your online lot
. . . even while you’re asleep.”
Fully Staffed 24/7 Chat Center
ChatDEXPlus™ combines the same powerful features and functionality of our cutting-edge ChatDEX™ program with the convenience of a fully-staffed chat-center, ensuring that a qualified chat agent is available twenty-four hours a day and seven days a week, working on your dealership’s behalf.
Live Professional Operators
Before going live on your website, each chat agent undergoes intensive training from industry professionals with proven track records in auto-dealership online chat.
Personalized Service
Each chat-center agent is schooled in techniques of successfully gathering customers‘ information, such as first and last name, phone numbers, and vehicle interest, and will prompt them for callback permission or to set appointments. Each has specific information about your dealership, helping them establish a personalized initial customer experience.
Monitoring for Easy Access
Each session is monitored and recorded, and the information (including operator response time) aggregated, for your online or offline review.
WHAT MAKES OUR PRODUCTS DIFFERENT?
• A fully staffed, professionally trained, chat-center, employing live chat agents 24/7, with rollover and scheduling options available.
• Sessions are monitored and recorded and full transcripts available upon request.
• Automatically flag customers as soon as they enter the site.
• Metrics and other data are aggregated and reported.
“When ControlCSI’s Trainer Support Specialist walked me through their program, my reaction was, ‘Wow! It’s totally awesome. I’m speechless’.
Internet Department Manager Lexus of Reno
